Page 2 - Complaints Procedure for Parents of Students 2021 19th Jan 2021

RASAMI BRITISH INTERNATIONAL SCHOOL, BANGKOK

COMPLAINTS PROCEDURE FOR PARENTS OF STUDENTS

This policy applies to the whole school

including the Early Years Foundation Stage (EYFS).

For purposes of this document, the term “Board of Management” is deemed to have the same meaning
as “Proprietor” in accordance with the UK ISSR, and is used interchangeably.

Availability:
This procedure, which is part of the school’s admission pack, is made available to parents prior to their
child being admitted to the school. This procedure is publicly available on the school’s website. A copy
(which can be made available in large print or other accessible format if required) may be obtained
from the School Office upon request.

Legal Status:
• This policy incorporates the manner in which complaints are to be managed in accordance with
Part 7, paragraph 33 (a) to (k) inclusive, along with the provision of information being made
available in Part 6 Paragraph 32 (3) (f) of The Education (Independent School Standards)
(England) Regulations currently in force.

Legal Status: Under United Kingdom law
• Whilst UK Government regulatory requirements are given for reference as to the British
international nature of RBIS, at all time the law and regulatory requirements of the Kingdom of
Thailand will hold legal precedence.
Applies to:

• The parents of current students at RBIS Bangkok
• The parents of past students of RBIS Bangkok if a complaint was raised when the student was
still registered, but does not cover exclusions.

Timescale
The process of dealing with a complaint in writing from the moment that it is received by the school to
resolution will take no more than twenty-eight (28) working days, except in circumstances in which the
normal timescales are affected by issues that delay resolution; namely school holidays and other
factors.

Monitoring and Review: This policy is subject to continuous monitoring, refinement and audit by the
RBIS Bangkok Board of Management, which will also undertake a full annual review of this policy and
procedures, inclusive of its implementation and the efficiency with which the related duties have been
discharged. This review will be formally documented in writing. Any deficiencies or weaknesses
recognized in arrangements or procedures will be remedied immediately and without delay. All staff will

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Rasami British International School is committed to safeguarding and promoting the welfare of students
and expects all staff and volunteers to share this commitment. It is our aim that all students fulfil their potential.